For “parent” take this to include parent/carer/grandparent/guardian or whoever is the child’s main carer or carers.
Involvement, information and support
At Padstow pre-school/club we work together with parents at every opportunity. We respect the fact parents are a child’s first educator.
The relationship with parents should be one of mutual trust and respect. Parents should be provided with information and support. Their views and information about their child should be asked for,
welcomed and taken into account. Communication with parents is at the heart of our successful partnership with parents. Although all staff know all parents and children, each child should have a key
person who will know a particular group of children well and will provide a point of contact for the parent. Parents should be told who their child’s key person is and the key person should exchange
information with their parents. Ideally, there should be a second key person or point of contact for parents and children, if their allotted key person is unavailable.
Developing positive relationships
The initial telephone call
If a parent phones up, make sure you spend time talking on the phone. Record their full details and invite them to collect information in person or direct them to
the pre-school website, if they are unable to visit, where all the information about the pre-school is available to view. Alternatively arrange for a prospectus to be sent out to their home address
and ask them to phone back if they have any further questions.
- Spend time with the parents and child on the initial visit before the child starts.
- Take every opportunity to talk to the parents about what is happening in the pre-school.
- Go through any paper work you have given them. Help them to complete the necessary forms ensuring all parts are understood and completed.
- Ask parents to record any information on SEND, dietary needs and medical needs etc. if the child has a social worker record the name and number of the social
- In the case of a child with more complex needs the parents can write a more detailed profile.
- Ask the parents if they have any questions.
- Point them to the parent notice boards and information site i.e. Facebook page.
- Explain the settling in procedures and reassure parents if their child seems to be upset or clingy.
- Invite them to any forthcoming events if any.
- Give them a copy of the current newsletter.
- Make the parent aware of safeguarding procedures.
- Draw attention to the policy document folder or direct to website and the latest Ofsted inspection report, which should be on display. Advise them that they can
access the report on the internet.
- Inform them of where the planning sheets are displayed.
- Ask parents if they need any information in a different language or Braille.
Forms to be completed before starting
- Registration form
- Child’s “All about me/sharing sheet.”
- Medical consent form
- Permission for photographs
- Permission for walks
- Permission for staff to apply sunscreen.
The key ways to inform parents is to talk to them on a daily basis
Other strategies include:
- The prospectus
- The registration form
- The parent noticeboards
- Parent contact days
- Tapestry – online learning journals
- Children’s records
- Displays and photographs
- Access to policies
- Pre-school website and Facebook page
Maintaining positive relationships
- All parents and children must be greeted by a senior member of staff on arrival/departure. Only one member of staff should be on the main door, other staff should
be supervising children and attending to other allocated duties.
- Immediately a parent is seen to be coming through the door a member of staff should greet them without delay. A parent should not be left waiting at the
- Encourage parents/children to wave and say goodbye. Discuss with parents the best way for them to leave their child.
- Always encourage a parent to telephone if child (or parent) is distressed. Reassure them that we do not leave the child crying for more than 10 minutes and they
will be contacted immediately if this happens.
- When parents collect their child at the end of the session a member of staff should see them out. Mention anything special a child has done or make a quick comment
about their day as they leave.
- Ensure that a parent is accurately and fully informed by a senior staff member, if an accident or incident has occurred and that the accident book contains correct
information and is signed and dated.
- Always talk privately i.e. out of earshot of other parents concerning potentially sensitive issues, accidents, behaviour, toilet accidents or concerns regarding
- If parents wish to discuss any matter in depth, you may suggest they come back later or make an appointment at a mutually convenient time.
- However, if a parent is upset in any way, or needs to talk urgently, time must be given, providing the other children in the pre-school/ club are been supervised
within the ratio requirements.
Although many of our parents work and we do not operate a rota system for parents to help at the pre-school, they should be invited to
help if they wish. Parents should be invited to planned events throughout the year, but they should not be made to feel guilty or pressured to attend these events.
- Parent contact meetings
- Nativity play
- Christmas party
- Committee meetings/AGM
- Fund raising activities
- Help with theme/topic activities
Privacy and confidentiality
Any breach of confidentiality if proven will result in disciplinary procedures and will be dealt with by the management
Access to information procedure
- All records and discussions concerning children must be completed as strictly confidential.
- Members of staff must not discuss matters concerning any child with outsiders e.g. friends, relatives or parents of other children in the pre-school.
- Where outside agencies are involved, records may only be passed on with parental consent.
- In safeguarding cases, the designated person(s) will decide how much information to share and with whom.
- Records of childrens progress can be discussed amongst staff members for the benefit of the child. However, they must still be regarded as confidential and kept in
a secure place.
- Parents should be aware and have access to all records concerning their children.
All parents are entitled to an equally professional and confidential relationship.
Some parents are naturally supportive and outgoing others can be reticent and less confident about being involved with the pre-school,
however all parents should be treated fairly. The relationship should be friendly but professional.
Staff who have personal contact or are friends with some parents outside of the pre-school should avoid discussing any
pre-school matters and matters relating to children at the pre-school.
Note: This will be considered a breach of the pre-school’s confidentiality policy and disciplinary procedures will be